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Refund and Return Policy – Mazaya Beauty Company
At Mazaya, we are committed to providing original, high-quality products and giving utmost importance to the health and safety of our customers. Due to the nature of the products we offer (cosmetics and personal care items), we adhere to the following return and exchange policies:
1. Non-returnable or Non-exchangeable Products
In accordance with applicable laws and public health standards, all cosmetic, skincare, haircare, and fragrance products are non-returnable and non-exchangeable after receipt due to the following reasons:
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To prevent tampering or prior use.
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To maintain hygiene and public health.
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Because they are personal-use, consumable items.
2. Cases Eligible for Return or Exchange
We only accept return or exchange requests in the following cases:
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Wrong product received: If the item delivered is different from what was ordered.
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Damaged or defective product: Provided the issue is reported within 48 hours of receiving the order.
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Expired product: Must be reported immediately upon opening the package.
In such cases, Mazaya will cover all shipping and replacement costs.
3. Conditions for Accepting Return or Exchange (When Applicable)
To process a return or exchange, the following conditions must be met:
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The product must be unused, in its original condition, completely sealed, with all accessories and original packaging.
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A purchase invoice or order number must be provided as proof.
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You must contact us via email or phone within the specified time frame.
4. Steps to Submit a Return or Exchange Request
Please contact our Customer Service through:
📧 Email: contact@mazaya-eg.com
📞 Phone: 01288700022
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Explain the reason for your request and attach product photos (if applicable).
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Your request will be reviewed within 3 business days, and we will inform you of the appropriate action.
5. Refunds (If Applicable)
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Refunds will be processed using the original method of payment, within a maximum of 14 business days from the date of request approval.
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Shipping fees are non-refundable, except in cases of wrong or damaged products.
6. Policy Modifications
Mazaya reserves the right to amend this policy at any time without prior notice. Any updated version becomes effective immediately upon publication on our website.